Privacy Policy
Effective Date: March 18, 2024
Overview
This Privacy Policy governs how the Cryptobots.io (“Platform”), operated by Vedra Investments S.A., collect, use, and protect user information. As a provider of automated trading execution, we collect minimal data necessary to deliver Services via API to your exchange account.
We do not verify identities or monitor trades beyond execution delivery.
By using our Platforms, you accept this Policy. The version effective on your access date applies. For inquiries, contact support@cryptobots.io
1. Information We Collect
We collect data when you:
Visit our websites.
Create an account.
Provide details such as email address or API keys.
Types of Data:
Directly Collected: Email address, API keys, or other information you submit via forms.
Indirectly Collected: IP addresses, device configurations, and cookies (small files enhancing navigation, with no personal identifiers). We do not access your exchange transactions or personal details beyond what’s required for execution delivery.
2. How We Collect Information
Direct Methods: Through forms or data (e.g., API keys) you provide during account setup or support interactions.
Indirect Methods: Via website activity tracking, including IP addresses, device information, and cookies. You can manage cookies via your browser settings.
3. How We Use Information
We use your data to:
Perform administrative tasks and respond to support requests.
Send optional updates or promotional materials (with unsubscribe options).
Retain data for operational or legal purposes.
Service Providers: Third-party providers (e.g., email vendors) may process data under strict confidentiality agreements.
Legal Disclosures: We disclose data only when legally compelled by authorities.
Data Retention: Upon account deactivation, we retain data only for legal or operational needs. You may opt out of reactivation offers.
4. Information Sharing
We do not share your data with unaffiliated third parties except:
With service providers for operational support (e.g., email services).
Under lawful court or regulatory orders.
To mitigate fraud or security risks to our Platforms.
You may opt out of discretionary sharing by contacting support@cryptobots.io
5. Data Breach Notification
In the event of a data breach compromising your information, we will notify you within 72 hours where practicable, providing details of the incident and our response, in accordance with applicable legal standards.
6. Data Retention
Submissions: Retained for 2 years.
Accounts: Retained during active use plus 2 years.
Transactions: Retained for 7 years.
Promotional Data: Retained until you unsubscribe.
Usage Data: Retained for 2 years.
Data is deleted or anonymized after retention periods or upon your request, subject to legal obligations.
7. Security Measures
We protect your data using:
Encryption: TLS 1.3 for data in transit; encryption for data at rest.
Access Controls: Multi-factor authentication and strict password policies.
Monitoring: Real-time tracking and incident response protocols.
Third-Party Standards: Vetted service providers under strict confidentiality terms.
Vulnerability Management: Regular scans, testing, and prompt patching.
We secure our API signal delivery, but exchange vulnerabilities are beyond our control.
8. Your Rights
You may request access, correction, or deletion of your data by contacting support@cryptobots.io, subject to legal requirements. We comply with applicable data protection standards (e.g., GDPR, CCPA) where required.
9. Cookies
Purpose: Cookies enhance website functionality, analytics, and preferences.
Types:
Essential: For security and core functionality.
Analytics: To improve performance.
Preference: To save user settings.
Control: Manage or disable cookies via your browser settings, though this may impact functionality.
10. Data Scraping Prohibition
Unauthorized Access: Scraping or extracting data from our Platforms without written consent is prohibited, whether via automated (e.g., bots) or manual means.
Penalties: Violations result in immediate access termination, fines of $100,000 per incident (up to $1,000,000 for repeat violations), and legal action, including damages and fees.
Indemnification: You indemnify us against claims arising from your unauthorized scraping.
11. Compliance with Anti-Spam Laws
We comply with anti-spam laws (e.g., CAN-SPAM) where applicable:
Promotional communications require opt-in consent.
Clear opt-out options are provided.
Sender identity is disclosed.
We do not use third-party lists.
Report spam concerns to support@cryptobots.io; violators face suspension or legal action.
12. Contact
For questions, concerns, or to exercise your data rights, contact support@cryptobots.io
Notes on Additional Policies
The original document included several standalone policies (e.g., Cookie Policy, Acceptable Use Policy, Security Policy, End-User License Agreement, Community Guidelines, Anti-Spam Policy, Trading Risk Disclosure, Data Retention Policy). These have been integrated into the above sections where relevant to ensure completeness and avoid redundancy:
Cookie Policy: Incorporated into the Privacy Policy (Section 9) for clarity and alignment with best practices.
Data Retention Policy: Merged into the Privacy Policy (Section 6) to centralize data handling information.
Security Policy: Integrated into the Privacy Policy (Section 7) to streamline security-related disclosures.
Acceptable Use Policy and Community Guidelines: Relevant parts (e.g., prohibited activities, content guidelines) are referenced in the Terms of Use (Sections 6, 9) to avoid overlap while maintaining enforceability.
Anti-Spam Policy: Included in the Privacy Policy (Section 11) to address communication practices.
End-User License Agreement (EULA): Key terms (e.g., license grant, restrictions) are incorporated into the Terms of Use (Sections 3, 5) to consolidate intellectual property and usage rules.
Trading Risk Disclosure: Summarized in the Legal Notice under “Risk Acknowledgment” and referenced in the Terms of Use (Section 8) to highlight user responsibility without duplicating content.